Email verification is very simple. As soon as you register you will receive a mail with link to verify your email. It hardly takes a couple of minutes.
Mobile number verification is done through OTP verification which takes less than a minute.
How will I know if my account is verified?
You will be notified about the account verification via email and sms
We have a dedicated customer care service team, which is available at your service 6 days a week from 10:00 am to 7:00 pm. [Monday to Saturday] You can email us at [email protected] and our Service Excellence Team will get back to you immediately.
Yes! Registration on 13SQFT is completely FREE with limited access.
To register on 13SQFT, click here.
Once you register on 13SQFT, you can enjoy a suite of benefits. Few of these are mentioned below:
Yes, if you are a new user, you will have to register before you can post your listing on 13SQFT. It's a one-time process and won't take much of your time. Also, when you register and create an account on 13SQFT, it gets easier for us to connect you with relevant Buyers or clients who are looking for the listed property.
No, you do not need any documents to register on 13SQFT but some basic details of yours and your Property are required.
Registration on 13SQFT is as easy and quick as it can get.
We deeply regret the inconvenience caused. Please note that these OTP messages are delivered through various network providers. If you are not able to receive the OTP, it could be due to an issue with your network provider.
If you face this issue regularly, please send us an Email at [email protected].
In order to resolve this and provide you the correct email ID, we request you to write to us at [email protected]
If you still face any issue in logging into your account, you may write to us at [email protected]
If you are getting this error while signing into your account, we request you to write to us at [email protected]
If you are getting this error while logging in, we request you to write to us at [email protected]
We would like to inform you that your account may have become Inactive because you haven’t probably logged in for a long time or may be because of any other possible reason. If that’s the case, request you to write to us at [email protected]
In case you are unable to access your account through mobile number, then write to us at [email protected]
In case you are unable to access your account through Email ID, then write to us at [email protected]
Yes, you can login without your email address if you have associated your mobile number with the account. Then you can use your RMN to login. If you still face any issue, then you may write to us at [email protected]
To re-activate your account, we request you to send an Email from your registered Email ID on [email protected] with the subject line “Activate my account”
If you wish to re-activate your account using the same profile, we request you to fill out this Feedback form and let us know about the same.
To get your account re-activated, please raise a request by filling out our Feedback form.
As a registered 13SQFT user, you cannot change your Primary Email address. However if for some reason you are no longer using your Primary Email address, you can add/update an Alternate Email address to your profile to continue to receive emails from 13SQFT.
In order to update the alternate email ID, you need to first login using your primary email ID and then into the Profile section, you can add the alternate email ID.
If you wish to change your Profile Type (ex: Buyer, Owner, Agent), you can get in touch with our customer support team at [email protected]
You can change your profile name by logging into your account and swithching to profile section into that.
If you want to change the name of the city in the address mentioned in your profile, you can drop an email at [email protected] and let us know about the same.
While logging in, you need to click on “Forgot Password” and the it’ll guide you to an easy and safe process to reset your password by asking some security question just to make sure that you are the genuine owner of that account.
No, 13SQFT doesn't share the password on email or mobile. In case you don't remember your password, you will have to reset it using the “Forgot Password” link on the account login scree.
Please click here to reset your password.
Please take the following steps to update your mobile number:
You need to write to us at [email protected], we’ve deactivated the self
That's unfortunate! Please follow below steps to continue using 13SQFT platform:
No, you cannot create an account on 13SQFT without providing a mobile number. It's mandatory for all users to provider a valid mobile number. Rest assured your contact details are completely safe with us. Your privacy is of utmost importance to us.
Note: In case you do not have your old mobile number, you can request the verification code on your registered email.
If you are not receiving any SMS from 13SQFT on your registered mobile number, we request you to check with your network provider.
Meanwhile, you can continue to receive messages from 13SQFT on your registered or alternate email ID.
Note: In case you do not have your old mobile number, you can request the verification code on your registered email.
No, you cannot create a new account with the same number that is registered with your existing account.
You cannot use your email id that was registered with the deactivated account to create a new account. However, you can use your old mobile number only if it has been removed as registered number from the old account.
In case you do not want to receive any more calls from the sales team, write to us at [email protected]. Your privacy is of utmost importance to us at 13SQFT.
We usually notify our users if our servers are down or in case of any technical issue that could impact the flow of SMS alerts.
However, if you haven’t received any such notification from us, then it could be an issue with your network provider. Request you to discuss the issue with your mobile network provider as soon as possible.
Meanwhile, you can continue to receive the messages through your registered Email ID.
Here’s what you can do if you are not seeing alerts from 13SQFT in your inbox:
Write to us at [email protected] if you continue to face this issue.
With a paid package, 13SQFT offers a suite of benefits/ services that will help you to get higher responses as compared to other properties posted for free in your locality.
To compare & buy packages, write to us at [email protected]
To compare & buy packages, write to us at [email protected]
In case you seek any clarification regarding a package, please use 'Call Back' feature on the package details page. Our agents will get in touch with you within 24 hours or you may reach us at [email protected]
There are various payment options available to pay for the Ad Package:
Our basic listing services are available in all the cities in India. These services cover:
For any issues in your package, email us at [email protected]
13SQFT team is fully committed to offering great services to its customers & ensures a quick turnaround for resolving all issues. However, withdrawing of services once paid for will not be possible.
However, if you are still not satisfied with our services, please get in touch with our customer care at [email protected]
Payments made through cheques usually bounce due to insufficient funds in the account or sometimes when your bank account has been closed. So, if your package has been ‘Cancelled’ due to bounced payment, we request you to initiate the payment transaction again to get your package re-activated.
You can either write a new cheque or you can also pay in cash to complete the transaction.
All you need to do is write us an Email at [email protected]. Our sales team will get in touch with you as soon as possible to help you with all your package-related queries.
Invoices would be automatically sent to your registered email addresses by our system.
To check your package activation/deactivation status, follow the simple steps given below:
Step 1: 'Login' to your account.
Step 2: On the top banner, click on ‘My Dashboard’
Step 3: Here you will find the activation/deactivation package status
In case your package got activated in wrong account and you wish to transfer to a correct account, then you must write to us [email protected]
If you see the status of your package 'Under Process' then we suggest you wait for at least 4-5 business days to get it activated. In case it's not activated after this waiting time, then you can write to us [email protected]
In case your package didn't get activated due to transaction decline, then kindly write to us at [email protected]
As per our experience with the bank partner, the payment is credited in our account within 1-3 days of cheque drop. Post payment confirmation, the backend team activates your package within 2 working days.
It takes overall 3-5 days to get the package activated post cheque drop.
The reason that your package is still not activated could be because there was some error in the network or delay from the bank’s end.
In case your amount was deducted, while your package still shows ‘inactive status’, kindly share the screenshot of your transaction & Order ID/Card ID to [email protected].
However, you can pay through CCAvenue, cheque, cash, DD or NEFT/RTGS. Please note that it’ll take 3-5 business days for the package to get activated.
To see the benefits of your package, click here. Search for the package you have bought to view package benefits.
Alternately, you can visit 'My Orders' on your dashboard post login. When package is activated, it will show all associated benefits & services.
To see the benefits of your package, click here. Search for the package you have bought to view package benefits.
Alternately, you can visit 'My Orders' on your dashboard post login. When package is activated, it will show all associated benefits & services.
To check status of your package, follow below steps:
To see the status of all your used and pending services, follow these steps.
Follow these simple steps to post your Print Ad:
Your property will be tagged as Verified on 13SQFT
If the property is already posted however subscribe package is different then write to us at [email protected].
If you have been issued a wrong package or issued a package without the required benefits, we request you to let us know about the same and we will help you get the right package that suits your requirements. You can reach out to us at [email protected].
We deeply regret this incident and we apologize to you for any inconvenience caused. Request you to report this to our customer support team at [email protected].
We assure you that we will look into the matter very closely and our sales team will coordinate with you to resolve the matter.
We deeply regret this incident and we apologize to you for any inconvenience caused. Request you to report this to our customer support team at [email protected].
We assure you that we will look into the matter very closely and our sales team will coordinate with you to resolve the matter.
In case you find that the details like price, images, etc. are wrong in the mailers that are being sent out to potential Buyers, then write to us at [email protected].
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