We understand that you care how your information about you is used and shared, and we value your trust that we will do so carefully and sensibly. The Privacy policy describes how Makemyinfra Pvt. Ltd officially 13sqft.com (collectively “13sqft.com, we, our, us”) collect, use, share or otherwise process your personal information through the platform, its mobile application, and m-site. (hereinafter referred to as the “Platform”).


What Personal Information Does 13sqft.com Gather about customers?

The information we learn from customers helps us personalize and continually improve your experience at the platform. We use your information to assist sellers in handling orders, deliver products and services, process payments, communicate with you about orders, products, services, and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend products and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website.


Here are the types of information we gather.

Information You Give Us:

These terms and conditions (“Terms”) apply to the sale or supply of all products or systems (“Products”), and the performance of all services (which includes any software provided as a service) (“Services”) by Make My Infra in 13sqft for the website or any other purpose (“13sqft”) to you (“Customer”) and will form a necessary part of any Offer or Agreement, therefore. Customers ordering Products or required any other Services from 13sqft will accept these Terms, as such terms may have been updated through the date of registering in 13sqft. As used herein, “Agreement” means any written agreement for supply, distribution, sale, or license of any Products or Services entered into between Merchant and the customer.

Information You Give Us:

We receive and store any information provided by you from time to time on our website or give us in any other way. You can choose not to provide certain information by choosing not to use a particular service, product, or feature on the platform. We use the information that you provide for such purposes as responding to your requests, customizing future visits on the website, improving our platform, and communicating with you.

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses the platform or advertisements and other content served by or on behalf of the platform on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and provide you with location-based services, such as advertising, search results, and other personalized content.

E-mail Communications:

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from the platform if your computer supports such capabilities. We also compare our customer list to lists received from others to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, you can unsubscribe from our mailing list.

Information from Other Sources:

We might receive information about you from other sources and add it to our account information.

By using or continuing to use the site you agree to our use of your information (including sensitive personal information) under this Privacy Policy, as may be amended from time to time by the platform at its discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

We may be required to share the aforesaid information with government authorities and agencies for verification of identity, prevention, detection, or investigation, including cyber incidents, prosecution, and punishment of offenses. You agree and consent for the platform to disclose your information, if so required, under applicable law.

Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as Recommended for You, personalized advertisements on other Web sites (e.g., 13SQFT Associates with content served by platform) and storage of items in your Cart between visits.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the platform's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any platform products and services that require you to Sign in.
  • If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does 13sqft.com share the Information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. The platform shares customer information only as described below and with MakeMyInfra Pvt Ltd, and the subsidiaries which MakeMyInfra Pvt Ltd, controls and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
  • Affiliated Businesses We Do Not Control:

    We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at the platform or sell offerings to you at the platform. In other cases, we provide services jointly with or on behalf of these businesses. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.

  • Third-Party Service Providers:

    We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information under this Privacy Policy and as permitted by applicable law.

  • Promotional Offers:

    Sometimes we offer discounts and promotional deals that are exclusively running on our platform only. These can be availed only if purchases/deals occur through us.

  • Protection of 13sqft.com and Others:

    We release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of the platform, our users, or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

  • With your consent:

    Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining the security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques Information Security Management System-Requirements".
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • You need to protect against unauthorized access to your password and your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Web sites?

Our site includes third-party advertising and links to other Web sites. These third-party websites could be our media partners, knowledge-sharing websites, or partner’s website.

What Information Can I Access?

The platform gives you access to a broad range of information about your account and your interactions with the platform for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What Choices Do I Have?

  • You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such platform features as Your Profile, Wish Lists, Customer Reviews, and Comparison, Quick Project Estimates.
  • You can add or update certain information on your seller/customer dashboard. All business information like GST, Aadhar, and Pan Card has to be uploaded for verification checks.
  • If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of platform and orders placed with the platform, and it is your responsibility to review them for changes.)
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
However, because cookies allow you to take advantage of some of the platform's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any platform products and services that require you to Sign in.

Are Children Allowed to Use 13sqft.com?

Use of the platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use the platform only with the involvement of a parent, guardian, or any responsible adult.

Notices and Revisions

If you have any concerns about privacy or grievances at the platform, please contact us at [email protected] with a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, add to cart, wishlist, post, request estimate, contact seller, participate in contest or questionnaire, or communicate with customer service. For example, you provide information when you: search for a product; place an order through the platform or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other deals, provide and rate Reviews; and employ other personal notification services such as such, request estimate, contact seller. As a result of those actions, you might supply us with such information as your name; address, and phone number; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews; the personal description in Your Profile; and financial information.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next order or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search term and search result information from some searches conducted through the Web search features offered by MakeMyInfra, BuildMyInfra; search results and links, including paid listings (such as Sponsored Links from Overture); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access easily at the platform include up-to-date information regarding recent orders; personal information (including name, e-mail, password, communications, and personalized advertising preferences and address book); payment settings (including credit card information and gift certificate, gift card and cheque balances); e-mail notification settings (including Alerts, Available to Order notifications, Delivers, Recommended for You and newsletters); recommendations (including recent product view history, prior-order history, and Favourites); Wish Lists and Marketplace seller accounts and Your Profile (including your product Reviews, Request, estimation, and Recommendations.

Cancellation Policy

In case you are not satisfied with our services we will return 50% of the listing fee as incurred by the partner at the time of registration.